FAQ
Frequently Asked Questions
Get answers to common questions about working with us, our process, pricing, and what to expect.
Getting Started
How do I get started with a project?
Start by reaching out through our contact form or giving us a call. We'll schedule an initial consultation to understand your needs, discuss your project, and determine if we're a good fit. From there, we'll provide a proposal with scope, timeline, and pricing.
Do you offer free consultations?
Yes, our initial consultation is free with no obligation. We use this time to understand your challenges, answer your questions, and provide initial recommendations.
What information do you need to provide a quote?
The more detail you can provide, the more accurate our estimate. Helpful information includes: your business goals, current pain points, desired features, timeline constraints, and budget range. Don't worry if you don't have everything figured out—we can help you refine requirements.
How quickly can you start on a new project?
Depending on our current workload, we can typically begin discovery within 1-2 weeks of signing an agreement. We'll communicate clearly about availability during our initial discussions.
Project Process
What is your development process like?
We follow an agile methodology with clear phases: Discovery, Architecture, Design, Development, Testing, and Launch. You'll be involved throughout with regular demos, feedback sessions, and transparent progress reporting.
How involved will I need to be during the project?
Your involvement is essential but manageable. Expect weekly check-ins, sprint demos every two weeks, and availability for questions. We handle the technical work—you provide business context and feedback.
What happens if requirements change during development?
Change is expected. Our agile process accommodates evolving requirements through sprint planning. We'll discuss the impact on scope and timeline, and adjust our approach accordingly. Transparency is key.
How do you handle project communication?
We use a combination of tools based on your preferences—typically Slack or Teams for daily communication, video calls for meetings, and project management tools for tracking progress. You'll have direct access to your team.
Pricing & Contracts
How do you price projects?
Pricing depends on scope, complexity, and timeline. We offer fixed-price projects for well-defined scopes and time-and-materials arrangements for evolving projects. We'll recommend the best approach for your situation.
Do you require upfront payment?
For project-based work, we typically structure payments as: 25-30% at project start, milestone payments during development, and final payment at launch. Monthly support arrangements are billed monthly.
What if I'm not satisfied with the work?
We work iteratively with regular feedback loops to ensure alignment throughout. If there are concerns, we address them immediately. Our goal is your complete satisfaction, and we'll work to resolve any issues.
Will I own the code you develop?
Yes, for custom development projects you own 100% of the source code and intellectual property we create for you. We provide complete documentation and ensure your team can maintain and extend the software.
Technology & Support
What technologies do you work with?
We're technology-agnostic and choose the best tools for each project. Our team has deep experience with React, Next.js, Node.js, Python, PostgreSQL, AWS, and many other modern technologies. We'll recommend the right stack for your needs.
Can you work with our existing systems?
Absolutely. Integration with existing systems is a core competency. Whether it's connecting to legacy software, third-party APIs, or custom databases, we have experience bridging old and new technologies.
Do you provide ongoing support after launch?
Yes, we offer flexible support arrangements from basic maintenance to dedicated ongoing development. We recommend at least a support period after launch, and many clients choose long-term partnerships.
What if something breaks after launch?
We provide a warranty period after launch where we address any bugs or issues at no additional cost. Beyond that, our support plans ensure quick response to any problems that arise.
Working With Us
Where is your team located?
We're headquartered in Jensen Beach, Florida, but work with clients across the United States. All collaboration is done remotely using modern communication and project management tools.
What makes you different from other development companies?
We focus on being technology partners, not just vendors. We take time to understand your business, communicate clearly without jargon, and build long-term relationships. Our clients stay with us because we deliver results and are easy to work with.
Do you work with startups or only established businesses?
We work with both. For startups, we help build MVPs and scale products. For established businesses, we modernize systems, build custom solutions, and provide strategic technology guidance. The key is a good fit and clear goals.
Can you sign an NDA before we discuss our project?
Yes, we're happy to sign a non-disclosure agreement before detailed discussions. We take confidentiality seriously and have standard NDAs ready, or we can review yours.
Still have questions?
We're here to help. Reach out and we'll be happy to answer any questions you have about our services or process.